Buyer Protection

General

The PayPal Buyer Protection protects the Buyer if an item purchased has

not been shipped (“

Item Not Receiv

” or “

INR

”) or if a shipped item is

significantly not as described by the Seller (“

SNAD

”); see Section 4 below

for details.

As soon as the Buyer files a claim for PayPal Buyer Protection, PayPal will

review the claim and may ask both buyer and the Seller

to provide

additional information to settle the case.

Payout

When a Claim for PayPal Buyer Protection is successful PayPal grants the

Buyer the full purchase price, including shipping costs. If the original

payment was made in another currency than euro

s (EUR), the payout

amount will be in that currency. In the event that we are obliged to make a

refund to you under PayPal Buyer Protection for any reason, you agree to

receive the refund by way of a funds transfer to your PayPal Account. If the

original p

ayment has been funded by credit card, the amount will be

charged back to that credit card.

The refund takes place irrespective of PayPal being able to (re

)claim the

payout amount from the payment recipient.

Eligibility

In order to qualify for PayPal B

uyer Protection in addition to the conditions

of Section 5 the following requirements must be met.

3.1 Purchase paid with PayPal Services

The Buyer has purchased an item and paid for it using the PayPal

Services.

3.2 Eligible transactions

Purchase of most

goods and services are eligible (including travel tickets,

intangible items such as rights of access to digital content and other

licenses), except for the following transactions:

Purchases of real estate (including, without limitation, residential

proper

ty),

Purchases of any interest in a business (including, without limitation,

any items or services forming part of a business or corporate

acquisition),

Purchases of vehicles (including, without limitation, motor vehicles,

motorcycles, aircrafts, and boats

; except for personally portable light

vehicles used for recreational purposes like bicycles and wheeled

hoverboards),

Payments on crowd

funding and/or crowd

lending platforms,

Purchases of custom made items (unless they are claimed to be INR),

Purchases of goods and services prohibited by the PayPal Acceptable

Use Policy,

Purchases of industrial machinery used in manufacturing,

Purchases of items equivalent to cash (including, without limitation,

stored value items such as gift cards and pre

pai

d cards),

Personal transactions,

Gambling, gaming, and/or any activity involving a chance to win a prize,

Payments made in respect of financial products and investments,

Payments made to state

run bodies (except for state

owned

enterprises) or traders acti

ng on mandates received from state

run

bodies,

Donations,

Purchases of items which you collect in person or arrange to be

collected on your behalf (including at a retail point of sale) and which

you claim to be INR,

Payments made in respect of gold (whethe

r in physical form and in

exchange

traded form); and

PayPal Mass Payments transactions.

3.3 Association of PayPal payment with item purchased

The PayPal payment is associated with the item purchased. This means

that the payment has been completed either

availing of the Pay Now option on the eBay website; or

Via “Send Money” in your PayPal Account stating the eBay item

number; or

For purchases made outside of eBay: via the “Send Money” tab on the

PayPal website by clicking the “Purchase” tab, or the Selle

r’s PayPal

checkout flow.

Other payments that you make outside the above

mentioned

payment flows cannot be allocated by us and are thus not covered

by Buyer Protection.

3.4 Single payment

You must have made the complete purchase price payment from one

reg

istered PayPal Account by means of a single payment (no installments,

no down payments, no deposits, no deferred payments).

3.5 No violation of PayPal Acceptable Use Policy

The item purchased does not violate the

PayPal Acceptable Use Policy

3.6 No recovery from other source

You have not received a recovery for that purchase from another source.

3.7

Deadlines

Within 180 days after the payment has been initiated on the PayPal

Website the Buyer initiates a resolution process for the Dispute and tries to

solve this Dispute with the help of tools and resources provided by PayPal.

This can be done in the PayPal Reso

lution Center after logging into the

PayPal Account.

In case it is not possible to achieve a resolution the Buyer can file a PayPal

Buyer Protection Claim in the PayPal Resolution Center within 20 days

after initiating the resolution process. This also ca

n be done in the PayPal

Resolution Center after logging into the PayPal account. Please note that if

you agree on delivery times that exceed or are close to 180 days after

payment, you may not have a chance to file a Buyer Protection Claim.

Covered Cases

The Buyer can benefit from PayPal Buyer Protection in these cases:

4.1 Item Not Received

For a paid item, if shipment has been agreed, the item has not been

shipped by the Seller, or the Seller has not complied with the Seller’s

duties described in this c

lause 4.1.

PayPal Buyer Protection for items that have not been shipped does not

cover items lost in transit. If the Seller can provide within the required time

frame a valid proof of shipment (as specified in more detail in the PayPal

Seller Protection P

olicy) or a respective equivalent proving shipment

and/or receipt as agreed between PayPal and the Seller, PayPal will

refuse to grant PayPal Buyer Protection.

Before filing a Claim for PayPal Buyer Protection, the Buyer must allow

sufficient time of at l

east 1 week for shipping and delivery and try to

resolve the Dispute by contacting the Seller directly.

4.2 SNAD

Below we show a number of examples for items significantly not as

described or SNAD.

Note

: This applies to the condition of the item, in which the buyer has

received it irrespective of the condition the item had originally been

shipped and this list is not exhaustive:

The item significantly differs from its item description, e.g. an audio

book

instead of a print version, a desktop PC instead of a laptop

computer, an empty box;

The actual condition of the item differs significantly from condition as

described, e.g. the item has obviously been used instead of being

new and sealed;

The item is unu

sable but was not mentioned as such in the item

description, e.g. important parts or components are missing, the item

does not work, or the best before date has expired;

The item is not authentic, but was not declared as such in the item

description, or th

e item is fake or a pirated copy;

Part of the amount ordered is missing, e.g. ten golf balls had been paid

for, but only four were delivered.

Subsequently, here are a number of examples for items that do not qualify

as SNAD; this list is not exhaustive:

e item is defective but was not described as such in the item

description: “Device may not work properly“, “Parts missing”, “The

photo shows scratches or defects”;

The Buyer does not want the item anymore after having received it, or

the item does not meet

the Buyer’s expectations, even though it has

been described appropriately in the item description;

The item description is misleading for both parties. For instance, if the

item appears to come in a different color than advertised; the Buyer

calls it “lig

ht green”, while the Seller states it to be “turquois”.

PayPal decides each case individually by requesting and reviewing

documentation to determine whether or not an item is significantly not as

described.

4.3 Only one claim per purchase

For any PayPal p

ayment the Buyer may only file one single claim on

PayPal Buyer Protection, either because the Seller has not shipped the

item or because the item is significantly not as described. You may change

the reason for your claim later on (e.g. if initially you d

id not receive an item

but later on received one that was significantly not as described) via the

PayPal Resolution Center or by contacting our Customer Support.

4.4 Coverage of multiple items

A Claim under PayPal Buyer Protection may cover multiple items

, e.g. if

the Buyer purchased three items But two don’t get shipped. The Buyer has

to apply for both within one claim.

4.5

Decision by PayPal final

The decision about the Claim on PayPal Buyer Protection is final. Any

legal actions against PayPal with res

pect to this decision are excluded.

Buyer Responsibilities

5.1

Timelines

The Buyer must reply to any questions asked by PayPal in regards to the

PayPal Buyer Protection Claim within 10 days. PayPal will decline the

Claim, if the Buyer does not provide an

answer within the given timeframe.

PayPal may extend this timeframe in case of extraordinary circumstances

which are outside the control of the Buyer.

5.2

Return of Item to Seller

When the Buyer files a claim for PayPal Buyer Protection because the item

eceived significantly differs from the Seller’s item description, the Buyer is

required upon request by PayPal to return the item at his own expenses to

the Seller or to another person or address as requested by PayPal during

the Claim process, as well as

to provide appropriate proof of shipment.

The proof of shipment needs to contain at least the details required in the

PayPal Seller Protection Policy for a proof of shipment of the Seller.

PayPal will not request such return if there is the reasonable susp

icion that

the return of the item would result in a violation of existing law. PayPal

reserves the right to request further documentation from the Buyer to

support the Claim. The Buyer has to bear any costs that may arise from

this request.

Final provision

6.1 Assignment of payment claims

By receiving a PayPal Buyer Protection payout, the Buyer hereby assigns

any claims he may have towards the Seller to PayPal, based on the

purchase contract in the amount of the payout amount. For the avoidance

of doubt, i

n case PayPal is fully satisfied after successfully pursuing such

assigned claims against the Seller, PayPal will not seek double relief for

the same matter under the PayPal User Agreement.

6.2 Availability of PayPal Buyer Protection

PayPal reserves the r

ight to modify or abandon PayPal Buyer Protection at

PayPal’s own discretion and without reason. In case of abandonment of

PayPal Buyer Protection, any open claims will still be processed until a

final decision has been reached.

6.3 Access to shipping inf

ormation

The Buyer grants PayPal the right to access on his behalf shipping

information of the shipping service used in order to verify shipping of an

item.

6.4 Buyer Protection offered either by PayPal or eBay

PayPal will refuse a Claim on PayPal Buyer P

rotection in case the Buyer

has already been granted a payout in relation to the same purchase in the

scope of the eBay Buyer Protection program. Further, you may not file a

Claim with PayPal Buyer Protection, if in relation to the same purchase you

have a

lready filed a Claim with an eBay Buyer Protection program.

6.5 Statutory Rights and Rights under your Purchase Agreement

The statutory and/or contractual rights of the Buyer and Seller are not

affected by the PayPal Buyer Protection and are separate from

PayPal

Buyer Protection. PayPal does not act as representative for either the

Buyer, the Seller, or any other recipient of the payment. PayPal only

decides on the outcome of a PayPal Buyer Protection Claim. Please note

that following the Seller’s return p

olicy (if any) can invalidate your potential

Claim in respect of the same item under PayPal Buyer Protection in certain

circumstances. For instance, if the Seller directs you to (and you proceed

to) post the item to an address that does not correspond with

our records,

we may determine that you have not posted the item back to the Seller in

compliance with clause 5.2 above.

6.6 PayPal Buyer Protection and chargeback right towards credit card

issuer

The Buyer may either file a Claim under PayPal Buyer Prote

ction or issue

a Chargeback towards the credit card issuer. Two) payouts are not

permitted.

PayPal denies Claims on PayPal Buyer Protection if a credit card

Chargeback has already been issued. This is irrespective of the outcome

of a Chargeback claim towa

rds the credit card issuer. Cancelling or

denying a Claim under PayPal Buyer Protection does not affect a

Chargeback claim towards the credit card issuer. Terms and conditions of

the credit card issuer apply. PayPal reserves the right to limit access to th

Buyer’s PayPal Account or to close that PayPal Account, if the right to file

a chargeback towards the credit card issuer is misused. PayPal also

reserves the right to dispute any illegitimate Chargeback cases. The

regulations of the respective credit car

d issuer apply.

It is generally recommended to try resolving any Disputes directly with the

Seller, rather than filing a PayPal Buyer Protection Claim; however, please

note that if you opt to resolve the issue directly with the Seller, your right to

raise

a Buyer Protection Claim remains subject to the requirements and

timeframes set out in clause 3.6 and that it is your responsibility to keep

track of these requirements and deadlines.